ALO 170 Working Life Contact Center is a communication center established in Turkey to provide citizens with information and address their requests regarding working life and social security. The primary objective of the center is to ensure that questions, suggestions, criticisms, reports, complaints, applications, and requests related to working life and social security are resolved effectively and promptly.
ALO 170 (Anadolu Ajansı)
Establishment and Functioning
The Working Life Contact Center operates under the Ministry of Labor and Social Security and is integrated with the services of the Social Security Institution, Turkish Employment Agency, and Vocational Qualifications Authority. The center is structured to enable citizens’ inquiries to be directly answered by specialized personnel. Depending on the type of request, resolution is provided whenever possible during the first contact. Requests that cannot be resolved initially are coordinated with the relevant institutions to ensure the fastest possible response. A significant portion of the staff working at the center consists of individuals with disabilities.
Application and Complaint Procedures
The ALO 170 hotline allows citizens to submit applications and complaints regarding unpaid regular and overtime wages, unregistered employment, agreed divorce procedures, medical report fees, and retirement dates. Citizens are required to have their identification information and retain the application tracking number. When complete and accurate information is provided regarding workplaces or individuals, applications can be processed effectively.
Service Points and Access
ALO 170 provides services across various provinces in Turkey. Citizens can access the hotline via telephone, live chat, or mobile applications. Sign language support is provided for hearing-impaired individuals. The operation of the hotline is designed to directly resolve applications and facilitate citizens’ access to information.
ALO 170 (Anadolu Ajansı)
Personnel and Operational Features
The staff at the center respond directly to applications, ensuring timely resolution. Requests that cannot be addressed in the initial contact are followed up in coordination with the relevant institutions. The intensive use of the hotline since its establishment demonstrates that citizens prefer ALO 170 as a primary point of contact.
Coordination of Services
ALO 170 operates in integration with other information and communication centers. This allows requests received from different platforms to be directed to the relevant units via ALO 170. This structure centralizes application processes and ensures that citizens can access accurate information quickly.
