ALO 175 Consumer Counseling Line is a call center established under the Ministry of Trade of the Republic of Türkiye. The line provides guidance to consumers in resolving problems they encounter and directs them to the relevant authorities for the settlement of consumer disputes. ALO 175 enables consumers to report issues related to the goods and services they have purchased, as well as to obtain information about products that may pose risks to human health, life, and property. In this regard, the use of the line also contributes to the development of an informed consumer profile.

^{ALO 175 Consumer Counseling Line Introduction (Tüketici Genel Müdürlüğü)}

Operation and Usage

Consumers can call ALO 175 to report problems related to products or services, providing details such as the product name, brand, model, date and place of purchase, as well as situations involving overpricing, defective goods, or service deficiencies. The Ministry takes the necessary actions based on these complaints to prevent consumer grievances. The function of the line is not limited to receiving complaints; it also provides consumers with potential solutions to the issues they encounter and, when necessary, directs them to the relevant authorities. This referral process facilitates the effective and prompt resolution of consumer disputes.

Monitoring and Inspection Activities

The Ministry of Trade evaluates applications received through ALO 175 by taking into account market changes, general sectoral characteristics, and shifts in consumer habits, while maintaining its inspection activities. Priority is given to misleading or deceptive advertisements, market surveillance, consumer contracts, and discrepancies between label and shelf prices. Moreover, remote contracts, subscription agreements, banking services, off-premises contracts, prepaid housing sales, installment sales, timeshare and package tour sales, after-sales services, and price labeling are also closely monitored by the Ministry.

^{Consumer Counseling (Anadolu Ajansı)}

Information and Additional Resources

In addition to the ALO 175 line, consumers can obtain preliminary information about possible solutions to their problems through the Consumer Information Guide. This guide serves as a complementary resource that supports the informational and referral functions of the line.

Importance and Public Service Role

ALO 175 Consumer Counseling Line constitutes a significant public service in Türkiye for the protection of consumer rights and the enhancement of consumer awareness. The functions of receiving complaints, offering solutions, and directing consumers to the relevant authorities support the enforceability of consumer rights. By providing information on products that pose risks to human health, life, or property, the line also plays a preventive role.