Moveworks is an AI-powered platform that centralizes access to information and task automation within enterprises. It was founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen, and is headquartered in Mountain View, California. The platform functions as a multilingual, multi-system AI assistant designed to accelerate support processes for enterprise employees, particularly in departments such as IT (Information Technology), HR (Human Resources), and finance. Moveworks operates through an integrated agentic AI architecture that incorporates large language models (LLMs) such as GPT. In the second half of 2025, the company was acquired by ServiceNow for 2.85 billion USD.
History and Founders
Moveworks was founded in 2016 and publicly launched its product in 2019. Co-founder Bhavin Shah had previously founded Refresh.io, which was later acquired by LinkedIn. Vaibhav Nivargi had worked in big data ventures such as Aster Data and ClearStory Data. Varun Singh served as a product manager at Meta and is known for academic contributions in engineering and optimization. Jiang Chen held engineering roles at Google, Airbnb, and Yahoo, and earned a PhD in computer science from Yale University.
Product and Technological Infrastructure
Moveworks has developed an AI Assistant that functions via an agentic AI architecture, integrating numerous enterprise systems and applications. This assistant interprets natural language inputs to help employees retrieve information, perform tasks, and automate processes. The system utilizes multiple LLMs, including OpenAI’s GPT models, Google’s Flan-T5, and Moveworks’ proprietary MoveLM language model.
MoveLM is a domain-specific model trained on real enterprise scenarios and works in conjunction with Moveworks’ Reasoning Engine. This architecture enables intent recognition and multi-step task execution. The AI Assistant also supports GPT-based content generation, document summarization, calendar management, and task tracking.
Service Areas and Use Cases
The Moveworks platform can be used across multiple departments, including IT ticket management, access request processing, document-based queries, HR automation, and sales and marketing communications. Employees can interact with the AI Assistant via Slack, Teams, and intranet portals. The system respects access permissions and is designed to maintain data privacy throughout its operations.
Integration and Compatibility
Moveworks integrates with over 100 enterprise systems. Supported platforms include ServiceNow, Salesforce, Jira, Workday, SAP, Confluence, Google Workspace, Microsoft Teams, Slack, GitHub, Dropbox, Oracle EBS, and Okta. This integration enables employees to perform tasks across different systems from a single interface without switching platforms.
Security and Compliance Standards
Moveworks adheres to international standards in data security and privacy, including ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and FedRAMP. Security measures include encryption, data masking, application security testing, external penetration tests, and bug bounty programs.
Funding and Client Base
Prior to its acquisition by ServiceNow, Moveworks raised over 300 million USD from investors such as Tiger Global, Iconiq Growth, and Kleiner Perkins. Its client base includes international organizations such as Unilever, Broadcom, Toyota, Snowflake, GitHub, Spotify, Leidos, Micron, Ciena, and Databricks. As of 2025, the platform is used by more than 5 million employees globally.
Moveworks also offers a development environment called Agent Studio, enabling developers to build customized AI agents with minimal coding. This environment allows modeling of workflows and execution of tasks via system APIs using natural language input. Additionally, the AI Agent Marketplace serves as a repository for pre-configured agents tailored to various departmental needs.
Future Outlook
Moveworks is expanding its vision of automating employee support through agentic AI architecture. Strategic priorities include diversifying service areas, adding new integrations, and developing industry-specific solutions. Under ServiceNow’s umbrella, the platform is expected to offer more comprehensive solutions for end-to-end digital transformation of business processes. Continued advancement of its language model infrastructure supports efforts to maintain global competitiveness in natural language-based information retrieval and automation technologies.
