ALO 136 Smuggling Hotline is a tip line operated by the General Directorate of Customs Enforcement under the Ministry of Trade in Türkiye, allowing citizens to report smuggling activities. The hotline aims to contribute to the prevention and detection of smuggling by providing information on contraband, the location of perpetrators, and the sites where smuggling occurs.

Establishment and Purpose

ALO 136 was established in 2009 and operates nationwide to prevent all forms of smuggling and to ensure citizen participation in the process. The primary objective of the hotline is to support the detection and prevention of smuggling activities.

Service Hours and Accessibility

The service operates continuously on a 24/7 basis. Citizens can report incidents free of charge via the hotline or through the online reporting page. The service is available throughout Türkiye, and all reports are processed promptly from all regions.

Scope and Operation

ALO 136 accepts reports concerning all smuggling activities conducted via air, land, and sea. Reports collected at the center are automatically forwarded to the customs enforcement and intelligence units affiliated with the relevant regional directorates. Assigned personnel evaluate the reports and carry out necessary interventions promptly.

^{ALO 136 Smuggling Hotline (Ticaret Bakanlığı)}

Confidentiality of Reports

The identities of individuals calling the hotline or submitting reports online are kept confidential unless the report constitutes a criminal offense against them or they provide consent. This practice ensures that citizens can safely report smuggling activities and contribute effectively to anti-smuggling efforts.

Types of Reports and Operations

Reports submitted through ALO 136 cover a wide range of smuggling activities, including cigarettes, commercial goods, fuel, alcohol, narcotics, counterfeit clothing and accessories, illicit alcohol production facilities, electronics, food products, and medical supplies. Operations carried out based on these reports result in the confiscation of contraband by authorized units, contributing to the prevention of smuggling.

Citizen Contribution

Informants who assist in combating smuggling may receive a reward depending on court decisions. This system encourages active citizen participation in the fight against crime and facilitates the detection of smuggling activities.