CIMER

CIMER, which stands for the Presidency Communication Center, is a digital communication platform established to provide direct access for citizens of the Republic of Türkiye to public institutions. It operates under the Presidency of Communication of the Republic of Türkiye. Developed with the concept of participatory democracy, this system enables citizens to directly convey their complaints, requests, information needs, suggestions and opinions to the administration.

CIMER was established in 2015 as the successor to the Prime Ministry Communication Center (BİMER) system and was integrated into the Presidential Government System by Presidential Decree No. 1 issued on 10 July 2018.

With this structural change, a new system was implemented that centrally and rapidly collects citizen requests and establishes direct coordination with public institutions.

The main objectives of CIMER can be listed as follows:

• Facilitating citizen participation in governance
• Increasing administrative transparency
• Identifying issues related to public services
• Providing direct responses to public demands
• Offering easy and rapid communication through e-government integration

Applications can be submitted through CIMER’s official website, the e-Government portal, mobile application, email, fax, mail and telephone. Applications must be directed to the relevant institutions and responded to within a maximum of 30 days.

The following types of applications can be submitted through CIMER:

1. Information Request

2. Complaint Submission

3. Opinion and Suggestion

4. Notification and Petition

5. Appreciation and Satisfaction Report

CIMER plays a significant role in digital transformation alongside the development of e-government systems. Particularly during the COVID-19 pandemic, it served as one of the primary channels for remote public access. Additionally, thanks to artificial intelligence-based routing systems, citizen applications are automatically classified according to subject matter and rapidly directed to the relevant units.