Otter AI

Otter AI is an AI-powered platform designed to automatically record, transcribe, and summarize meetings and other audio content. Leveraging advanced natural language processing (NLP) technologies, Otter AI enables individuals and organizations to enhance meeting efficiency, gain rapid access to information, and collaborate effectively on content. The company’s services cater to numerous industry-specific use cases including remote work, education, sales, media, and business management.

Core Functions and Technological Infrastructure

Otter AI offers a multi-layered infrastructure that goes beyond real-time speech transcription by helping users extract action items from meetings, organize content, and manage information flow. The platform integrates features such as speech recognition, speaker diarization, content segmentation, summarization, and contextual data processing within a single system. Users can access Otter via mobile applications (iOS and Android), web browsers, or a Chrome extension. Integrated with online meeting platforms such as Google Meet, Microsoft Teams, and Zoom, Otter joins meetings on behalf of users, listens to conversations, converts them into text, and automatically generates summaries after the meeting concludes. It also integrates with applications like Dropbox, Google Calendar, Microsoft Outlook, and Slack to embed itself into corporate workflows. Users can manually upload their own audio or video content to Otter and then perform search, edit, tag, and export operations on the material. Otter exports transcripts in formats such as .txt, .docx, .pdf, and .srt to meet needs for subtitles, transcripts, or content management.

AI Agents and Advanced Features

In 2025, Otter AI introduced Otter Meeting Agent, an AI agent capable of responding to voice commands during meetings and retrieving information linked to users’ past meeting data. This agent allows users to ask questions via natural voice commands during meetings, draft emails, or schedule new meetings. Additionally, Otter provides two distinct AI-supported services tailored for sales teams: the Sales Agent and the SDR Agent (Sales Development Representative Agent). The Sales Agent offers real-time coaching to sales representatives during conversations, extracts sales insights from meeting data, and automatically integrates this information into CRM systems such as Salesforce and HubSpot.

Use Cases

Otter AI draws attention through its adaptable structure across numerous sectors. In the business world, project teams can quickly access meeting content, share notes instantly, and facilitate collaboration through Otter. Action items are automatically identified during meetings and assigned to relevant individuals. Thanks to Slack integration, Otter can also send meeting notes directly into team chat channels.

For sales teams, reports are generated from data collected during every customer conversation, enabling progress tracking throughout the sales cycle. Key insights extracted from meetings using the Sales Agent are supported by automated emails and notes. In education, students and academics can use Otter to follow both in-person and online classes in real time, benefit from live subtitles, and access automatically generated class summaries. Presentation content is also automatically captured and integrated into corresponding notes. In the media industry, content such as interviews and news meetings can be rapidly converted into text, accelerating the content production process. Otter can be used to extract meaningful quotes and narrative building blocks from conversations.

Pricing Structure

Otter AI offers four service plans: Basic, Pro, Business, and Enterprise. The Basic plan is a free tier offering limited transcription time and features. The Pro plan provides collaboration tools such as advanced search, tagging, and export options for small teams. The Business plan is designed for mid-sized organizations and includes support for simultaneous meetings and administrator-level control features. The Enterprise plan targets large-scale corporate clients and includes advanced security, deployment, and user management capabilities. This plan also integrates enterprise solutions such as Otter Sales Agent. Each plan varies according to criteria such as monthly transcription time per user, number of simultaneous meetings, custom dictionary capacity, and content export options.

Future Vision

Otter AI aims to expand its technologies in the field of AI-powered meeting management. In the near future, new AI agents specifically designed for marketing, hiring, human resources, content creation, and project management are planned for deployment.

In addition, innovations such as enhanced multilingual transcription capabilities, the introduction of custom environments where users can train their own AI models, and expanded regional data processing options for improved content security are expected to be integrated into the platform. Otter AI operates under the conviction that automated transcription and meeting summarization technologies will become essential components of the future digital workforce.