TurkNet

TurkNet is a Türkiye-based electronic communications company. Founded in 1996, the company is authorized by the Information and Communication Technologies Authority (BTK) and provides internet, fixed-line telephone, and data transmission services to individual and corporate customers across various segments. It operates in accordance with Electronic Communications Law No. 5809 and related regulations.

TurkNet Building (TurkNet)

Establishment and Fields of Activity

TurkNet Communication Services Inc., founded in the mid-1990s, is one of the companies licensed to provide internet service in Türkiye. In addition to providing internet access to individual users, the company also offers a variety of services to corporate customers, including data communication, cloud-based services, and fixed-line telephone solutions. The scope and nature of the services offered by the company are based on the license types listed in the electronic communications sector reports published by the Information and Communication Technologies Authority (BTK).

Infrastructure and Network Structure

TurkNet provides services throughout Türkiye through existing established infrastructures and is developing its own access infrastructure in some regions. To this end, within the framework of the "Local Area Network Opening to Sharing (YAPA)" model implemented by the Information and Communication Technologies Authority (ITA), it has exercised the right to deploy its own access devices in some locations. This access model technically allows the company to provide services closer to end users.

The company provides connections to various internet exchange points in Türkiye, primarily DE-CIX Istanbul, and directs domestic and international internet traffic. The backbone network consists of: It is based on technologies such as metro Ethernet, IP/MPLS, fiber, and DSL.

Services

TurkNet offers broadband internet and fixed-line telephone services for individual users. These services offer varying speeds and coverage areas depending on existing switchboards, field closets, or fiber infrastructures. For corporate users, it offers virtual private network (VPN), leased line, data center, hosting, and fixed-line telephone services.

Customer Communication and Support

TurkNet largely conducts its customer support services through digital platforms. Support requests are recorded and answered through online service centers. The company does not directly contact users over the phone, preferring to conduct transactions through online systems rather than through a call center.

BTK Data and Market Share

According to sector reports published by the Information and Communication Technologies Authority, TurkNet ranks among the top alternative internet service providers in Türkiye in terms of subscriber numbers. The company's user base has been increasing year by year. As of the end of 2023, TurkNet's total number of individual broadband internet subscribers exceeded 1 million. Information such as market share and user profiles are included in BTK reports.

Corporate Developments

TurkNet acquired the shares of NetSpeed, another internet service provider, in 2023. This transaction was announced to the public through the company's official channels. This acquisition impacted its subscriber base and service coverage. Following the acquisition, the technical infrastructures of the two companies were gradually integrated.

Employment and Organization

The company manages its technical and administrative staff from its headquarters in Istanbul. As part of its human resources processes, technical personnel and support teams are organized to allow for remote and on-site work. Open positions and application processes are published on the company website.