115 YEDAM Counseling Line is the telephone-based advisory service of the Yeşilay Counseling Center (YEDAM). The line serves individuals wishing to overcome addiction, their relatives, and those seeking information about addiction. The service is operated by psychologists specially trained in alcohol, tobacco, substance, gambling, and internet addictions and is active across all provinces of Türkiye and in the Turkish Republic of Northern Cyprus. The purpose of the line is not only to provide information but also to guide and encourage addicted individuals and their relatives to take the necessary steps to access support. Following consultations, if required, callers are connected with the nearest Yeşilay Counseling Center for prompt appointment scheduling.
115 YEDAM Counseling Line (Yeşilay)
Service Areas and Target Audience
115 YEDAM provides services to individuals aged 12 and above. Those seeking support for alcohol, tobacco, substance, gambling, and internet addictions, individuals wishing to benefit from outpatient intervention services, and those seeking to guide an addicted person toward treatment fall within the scope of the service. Applications can be submitted for individuals suspected of addiction or by anyone seeking information on addiction.
History and Purpose
The number of the Yeşilay Counseling Center Consultation Line was changed to 115, replacing previous lines. The purpose of the line is to provide consultation for those seeking support or referral for tobacco, alcohol, substance, gambling, and internet addictions. Yeşilay aims to expand its addiction prevention efforts and reach a wider population through the 115 number. The General Director of Yeşilay, M. Nurullah Atalan, emphasized that the widespread provision of free psychological and social support services under YEDAM ensures easy access for those wishing to overcome addiction and for individuals seeking to assist addicted people in their environment. The number change and the increase in YEDAM centers aim to allow citizens to access support quickly whenever needed.
Coverage of Centers and Services
YEDAM centers operate with the goal of establishing at least one center in each province of Türkiye. Currently, a total of 79 centers are active in various provinces and in the Turkish Republic of Northern Cyprus. Staffed entirely by psychologists specialized in addiction, YEDAM provides free psychological and social support to individuals experiencing tobacco, alcohol, substance, gambling, and technology addictions, aiming to reintegrate them into social life. Additionally, families and relatives receive support to restore disrupted life routines and maintain healthy relationships.
Counseling Process
The 115 YEDAM Counseling Line handles both individual applications and requests submitted through relatives and ensures proper guidance of clients to access treatment services. The counseling service is accessible to anyone seeking information, support, or referral regarding addiction.
